RAL

Consumer Information

In compliance with the duty to inform and in accordance with article 18, no. 1, of Law 144/2015, of September 8, customers are informed that in order to resolve any conflict arising from our provision of services, and although we are not bound to an ERAL by adhesion or legal imposition, our customers may access the website below to check the list of existing RAL entities and make their free choice.

List of Alternative Dispute Resolution Entities existing in the various Member States of the European Union, prepared by the European Commission.

1. CNIACC – National Centre for Consumer Conflict Information and Arbitration
   Tel: 213 847 484; E-mail: cniacc@unl.pt
2. CIMAAL – Centre for Information, Mediation and Arbitration of Consumer Conflicts in the Algarve
   Tel: 289 823 135; E-mail: cimaal@mail.telepac.pt
3. Consumer Conflict Arbitration Centre of the District of Coimbra
   Tel: 239 821 690/289. E-mail: geral@centrodearbitragemdecoimbra.com
4. Consumer Conflict Arbitration Centre of Lisbon
   Tel: 218 807 000 / 218807030. E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt
5. Consumer Information and Arbitration Centre of Porto
   Tel: 225 508 349 / 225 029 791; E-mail: cicap@mail.telepac.pt
6. Consumer Conflict Arbitration Centre of Vale do Ave/Arbitration Court
   Tel: 253 422 410; E-mail: triave@gmail.com
7. Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court)
   Tel: 253 617 604; E-mail: geral@ciab.pt
8. Consumer Conflict Arbitration Centre of the Autonomous Region of Madeira
   Address: Rua Direita, 27 – 1.º Andar, 9050-405 Funchal;
   E-mail: centroarbitragem.sras@govmadeira.pt
9. Information, Mediation, Ombudsman and Insurance Arbitration Centre of Lisbon
   Tel: 213 827 700; E-mail: geral@cimpas.pt. Web: www.cimpas.pt

For more information, consult the Consumer Portal at www.consumidor.pt, to analyze these or other available entities, in constant updating.